You Check

This was a service design project under professor Shelley Evenson where we had to design a self checkout system.

In this intensive two week project our team had to design a self checkout service customers which made them feel in control. We conducted brick and mortar observations, made a territory map and service blueprint to understand the system and built a service from scratch. We presented it in form of story boards.

We designed a seamless checkout system which lets the shopper feel in control. The shopper just has to take all the items he wanted and walk to the kiosk. The RFID readers would automatically have updated the information onto the kiosk. Special emphasis has been laid on the structure of the kiosk and the control provided to the customer.

Affinity Diagramming
Service Blueprint
You Check Kiosk
You Check Screen
You Check Instruction Card